Terms & Conditions

www.mulchorganic.co.uk is a site operated by BioRoll Ltd. We are registered in England and Wales under company number 7245545 and our registered office and trading address is 73 Hutton Grove, London N12 8DS. 

Online Orders
Orders can be displayed in GBP. We are currently only able to process orders in GBP, if you are using a Euro or other currency account, you will be charged at the current exchange rate.

Order acceptance and the completion of the contract between you and Mulch Organic will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

*The product you ordered being unavailable from stock
*Our inability to obtain authorisation for your payment
*The identification of a pricing or product description error
*You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of our team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. We do not share any customer information with any third party.

If you wish to cancel an order, you may do so by contacting us at info@mulchorganic.co.uk You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered, following the instructions on our Shipping Page.

Amending your Order
If you wish to make any other changes to the order, such as adding or deleting items, please email info@mulchorganic.co.uk as quickly as possible.

Description of Products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Pricing and Payment
All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept MasterCard, Visa, Amex and PayPal.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect or updated accordingly. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Refusal of Transaction
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

*Register by providing your real name, phone number, e-mail address, payment details and other requested information
*Be over 18 years of age
*Please note that PO box numbers, hotels and accommodation addresses are not acceptable
*Possess a valid credit or debit card issued by a bank acceptable to us
*By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Please note that the above terms and conditions apply to orders placed on www.mulchorganic.co.uk only

Sale Items
Products sold as ‘sale' or ‘clearance’ are sold with limited stock, therefore, on some occasions it may not be possible for us to fulfil orders when multiple orders are placed. Whilst we endeavour to keep our website up to date, we do not monitor it 24 hours a day so multiple sales of a single item that has few items remaining may occur. These items are sold on a first come, first served basis. If you have placed an order for a product which has sold out we will contact you as soon as possible and refund the value of the sold item.

    Damaged or faulty items

    1. The customer is responsible for inspecting the goods upon delivery.
    2. Any damage or faults must be reported to the delivery team and annotated on any paperwork at the point of delivery.
    3. Once goods have been delivered and signed for the customer is liable for any subsequent damage or loss.

    Promotional Sales / Discount Code Offers
    Occasionally we will advertise a flash sale on products, providing a discount code for customers to use at checkout. These are for a limited time only, they can be un-advertised and de-activated at our discretion. We reserve the right to end an online sale before previously advertised due to stock availability.